FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the product you receive matches the product shown in the picture as closely as possible. However, please note that there may be slight variations due to differences in screen settings, lighting, or minor product updates. If you have any concerns about the product’s appearance or features, feel free to contact our customer service team for more details before making your purchase. We are committed to providing accurate representations and high-quality products to our customers.
After completing your purchase, your sales receipt will be sent to the email address you provided during checkout. Please check your inbox (and spam/junk folder, just in case) for an email from us containing your receipt. Additionally, if you created an account on our website, you can log in to view your order history and download your receipt from the “Order Details” or “Purchase History” section. If you encounter any issues, feel free to contact our customer support team for assistance.
- Review our Return Policy: Check our Return Policy on our website to ensure your item is eligible for return. This includes timeframes, conditions, and any exceptions.
- Contact Customer Support: If your item meets the return criteria, contact our customer support team or initiate a return request through your account (if applicable). Provide your order number and details about the item you wish to return.
- Receive Return Instructions: We will provide you with a return authorization and instructions, including the return address and any necessary forms.
- Pack the Item Securely: Pack the item in its original packaging (if possible) along with all tags, accessories, and the completed return form.
- Ship the Item: Send the item back to the provided address using a trackable shipping method. Please note that return shipping costs may be your responsibility unless otherwise stated in our policy.
- Confirmation and Refund: Once we receive and inspect the returned item, we will process your refund or exchange as per our policy. You will receive confirmation via email.
If you have any questions or need assistance, feel free to reach out to our customer support team—we’re here to help!
Yes, we often restock items that are popular or in high demand. If an item is marked as “out of stock,” you can sign up for restock notifications by entering your email address on the product page. This way, you’ll be the first to know when the item is available again. Additionally, you can follow us on social media or subscribe to our newsletter for updates on new arrivals and restocks. If you have a specific item in mind and don’t see a restock notification option, feel free to contact our customer support team for more information!
We currently ship to all over the world. During the checkout process, you can enter your shipping address to confirm if we deliver to your location. If your country or region is not listed, it means we currently do not offer shipping there. However, we are constantly expanding our shipping destinations, so feel free to contact our customer support team to inquire about future shipping options to your area. For more details on shipping times and costs, please visit our Shipping Policy page.
